Accessibility

Accessibility statement

Doctena builds for the broadest possible audience. This statement applies to the Trust Center and summarises our wider accessibility programme.

Last reviewed
Next review
Owner
Product Engineering
Version
1.0.0
On this page

Our commitment

Healthcare is for everyone. We commit to making the Doctena Trust Center perceivable, operable, understandable and robust for every visitor — including people who navigate with assistive technologies, who rely on captions, who use keyboard-only input, or who tolerate reduced motion.

Conformance level

The Trust Center is designed to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We are working toward partial AAA conformance for content where this can be achieved without making the documentation harder to read by a general audience.

The site is fully responsive, keyboard-navigable, uses semantic HTML throughout, provides a "skip to content" link, exposes accessible labels for every interactive element, and respects the user's preferred reduced-motion setting.

How we test

  • Automated checks during the build (axe-core rules) catch the most common WCAG violations before deploy.
  • Manual keyboard navigation review on every released page.
  • Screen-reader spot checks on the major templates (NVDA on Windows, VoiceOver on macOS/iOS).
  • Colour contrast verified against the canonical palette (DS2026 contrast table).
  • External accessibility audit on a biennial cadence.

Known limitations

We track every accessibility limitation as a defect with a fix date. The current Trust Center backlog is limited to:

  • No spoken description on the decorative hero shapes — these are flagged aria-hidden="true" so the absence of description is correct.
  • The CookieFirst banner is rendered by a third-party script and inherits its accessibility from the vendor. We monitor and re-evaluate at each annual review.
  • PDFs linked from the Trust Center (DPA, certificates) are not yet tagged for screen-reader optimal reading order. Tagged PDF set is planned for 2026 H2.

European Accessibility Act

The European Accessibility Act (Directive (EU) 2019/882) entered into force for new digital services on 28 June 2025. Doctena's product surfaces fall in scope; the Trust Center is information about the service. We treat the EAA's accessibility requirements as the binding floor for both the product and the Trust Center.

Feedback channel

If you encounter an accessibility barrier on the Trust Center please tell us — we treat accessibility reports as priority defects and respond within 15 business days.

Report an accessibility issue

WCAG 2.2 AA · partial AAA · EAA aligned · audited biennially.

Also in this category

Compliance