Our commitment
Healthcare is for everyone. We commit to making Doctena perceivable, operable, understandable and robust for every visitor, including people who navigate with assistive technologies, who rely on captions, who use keyboard-only input, or who prefer reduced motion.
What this covers
This statement applies to all of Doctena's public-facing applications:
- the Central Patient Portal, where patients find practitioners and book appointments;
- Doctena Pro, the application practitioners and practices use;
- the marketing website at www.doctena.com;
- this Trust Center.
Conformance level
We target the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across our applications. After our recent design refresh we are validating conformance against that target, so we describe it as the level we are working to rather than a finished claim.
Our applications are built to be responsive and keyboard-navigable, to use semantic HTML, to expose accessible labels for interactive elements, and to respect the user's preferred reduced-motion setting. The Trust Center provides a "skip to content" link so keyboard users can reach the main content quickly.
How we build it in
Accessibility is built into how we design and develop, not bolted on afterwards. We work toward an accessible-by-design approach:
- Automated accessibility checks run during the build (axe-core rules) to catch common WCAG violations before deploy.
- Keyboard navigation is reviewed as part of releasing pages.
- Colour contrast is verified against our canonical palette.
Known limitations
No software is perfectly accessible at every moment. Where we find a limitation, we are actively working to resolve it, and we welcome reports so we can prioritise them.
European Accessibility Act
The European Accessibility Act (Directive (EU) 2019/882) applies to services provided to consumers from 28 June 2025, through each Member State's national transposition. Doctena's public applications fall within the Act's e-commerce services category.
The Act exempts microenterprises, defined as fewer than 10 staff and an annual turnover or balance sheet total of no more than EUR 2 million. Doctena exceeds those thresholds, so the exemption does not apply and we are in scope.
The national transpositions that apply to us are:
- Luxembourg: loi du 8 mars 2023 (telle que modifiée le 29 août 2023);
- Belgium: loi du 5 novembre 2023 (Code de droit économique);
- Germany: Barrierefreiheitsstärkungsgesetz (BFSG, 16 July 2021);
- Netherlands: Implementatiewet toegankelijkheidsvoorschriften producten en diensten (in force 28 June 2025);
- Austria: BaFG (BGBl. I Nr. 76/2023).
Switzerland is outside the EU and therefore outside the Act.
On technical standards, the recognised benchmark is EN 301 549 v3.2.1, which maps to WCAG 2.1 AA. We treat that as the legal floor and target WCAG 2.2 AA as a voluntary higher standard. WCAG 2.2 is a superset of 2.1 AA and was published as ISO/IEC 40500:2025. The WCAG 2.2 aligned EN 301 549 v4.x is still draft and not yet cited in the Official Journal of the European Union.
Feedback channel
If you encounter an accessibility barrier on any Doctena application, please tell us. We treat accessibility reports as a priority and respond promptly.
Targeting WCAG 2.2 AA. EAA in scope. Accessible by design.