Live status page status.doctena.com →
The live status page at status.doctena.com is the source of truth for the real-time availability of every Doctena service. Subscribe there to receive email or SMS notifications when an incident is opened or resolved. This page sets out the commitments and the resilience architecture behind that surface.
Recovery objectives
Doctena commits to the following recovery targets for the production booking surface, measured from the moment of detection to the resumption of nominal service:
- Recovery Time Objective (RTO): 4 hours.
- Recovery Point Objective (RPO): 1 hour.
- Backup retention: 90 days rolling.
These targets apply to the production transactional surface (booking, agenda, payments) and are validated quarterly through a disaster-recovery exercise documented in the ISMS audit register.
Resilience architecture
- Active production deployed across at least two geographically isolated AWS availability zones inside
eu-central-1. - Application tier stateless and auto-scaling under load.
- Database tier replicated synchronously across availability zones; encrypted snapshots cross-zone for DR.
- CDN and DDoS protection at the edge (Cloudflare); DNS resolution operationally separated from application infrastructure.
Severity classification
| Severity | Definition | Notification |
|---|---|---|
| SEV-1 | Production down or major degradation; significant customer impact. | In-product banner within 30 min; affected customer email within 60 min. |
| SEV-2 | Partial degradation; subset of customers affected. | In-product banner within 60 min; affected customer email within 4 h. |
| SEV-3 | Minor degradation; workaround available. | Status page update; no email unless prolonged. |
| SEV-4 | Cosmetic or minor issue. | Status page update only. |
Recent incidents
No SEV-1 incidents in the last 12 months. The per-incident archive on the live status page is authoritative; the /security/incidents page on this Trust Center carries the longer-term commentary on material incidents. Doctena has never had a notifiable personal data breach (see /security#incident-response).
Live at status.doctena.com — subscribe there for incident notifications.