Two streams: patients and practitioners
Patients use Doctena under the patient terms of use — a short consumer-facing document focused on how to use the booking site, what we expect of patients, and the liability allocation appropriate to a free booking service. Practitioners and their practices contract with the relevant Doctena entity under practitioner general terms and conditions together with the Data Processing Agreement on /dpa.
Patient terms
The patient terms of use apply to anyone who books an appointment, attends a teleconsultation, or otherwise uses the Doctena patient surfaces. They cover:
- The booking promise: Doctena facilitates the appointment but the medical relationship is between the patient and the practitioner.
- Patient responsibilities: provide accurate information, attend the appointment, cancel timely where possible.
- Doctena's liability: limited to the consumer-protection minimum under your national law where the law allows.
- Acceptable use: no abuse, no scraping, no impersonation.
- Account closure and data export — see also /data-subject-rights.
Practitioner terms by country
The practitioner general terms are entered into with the Doctena entity established in the country where the practice operates. Each entity's terms govern the use of the practitioner platform, the calendar, the messaging, the optional video consultation feature, billing, and the rights and obligations of the parties. The terms are accompanied by the Data Processing Agreement.
| Country | Contracting entity | Governing law |
|---|---|---|
| Luxembourg | Doctena S.A. | Local law (Luxembourg) |
| Belgium | Doctena Belgium Sprl | Local law (Belgium) |
| Netherlands | Doctena Afspraken BV | Local law (Netherlands) |
| Germany | Doctena Germany GmbH | Local law (Germany) |
| Austria | Doctena Austria GmbH | Local law (Austria) |
| Switzerland | Doctena Switzerland GmbH | Swiss law (Code of Obligations) |
Choice of law and forum
The practitioner terms select the law and the competent forum of the country of the contracting entity. The patient terms reserve mandatory consumer-protection rules of the patient's habitual residence — these rules cannot be derogated from by contract.
Disputes are first resolved through the Complaints procedure. Failing resolution, parties may turn to the courts of the contracting entity's country, subject to any consumer-protection forum rule.
How we change terms
Material changes to the patient terms are announced in the Doctena patient surfaces. Material changes to the practitioner terms are notified to practitioners by email at least 30 days before they take effect, except where a regulatory change requires an earlier amendment, in which case we notify as soon as practicable.
For the signed contract bundle (T&C + DPA) for a specific country, email privacy@doctena.com.