Two streams: patients and practitioners
Patients use Doctena under the patient terms of use, a short consumer-facing document focused on how to use the booking site, what we expect of patients, and the liability allocation appropriate to a free booking service. Practitioners and their practices contract with the relevant Doctena entity under practitioner general terms and conditions together with the Data Processing Agreement on /dpa.
Patient terms
The patient terms of use apply to anyone who books an appointment, attends a teleconsultation, or otherwise uses the Doctena patient surfaces. They cover:
- The booking promise: Doctena facilitates the appointment but the medical relationship is between the patient and the practitioner.
- Patient responsibilities: provide accurate information, attend the appointment, cancel timely where possible.
- Doctena's liability: limited to the consumer-protection minimum under your national law where the law allows.
- Acceptable use: no abuse, no scraping, no impersonation.
- Account closure and data export. See also /data-subject-rights.
Read the binding patient terms of use in your language:
Practitioner terms by entity
The practitioner general terms are entered into with the Doctena entity established in the country where the practice operates. Each entity's terms govern the use of the practitioner platform, the calendar, the messaging, the optional video consultation feature, billing, and the rights and obligations of the parties. The terms are accompanied by the Data Processing Agreement. The published versions below are reproduced from the binding contract text; they exist only in the languages in which each entity issues them.
| Contracting entity | Governing law and forum | Hosted terms |
|---|---|---|
| Doctena S.A. (Luxembourg) | Luxembourg law — Commercial Court of Luxembourg City | Français · Deutsch |
| Doctena Belgium SRL | Belgian law (Code of Economic Law) — Enterprise Court of Brussels | Français · Nederlands |
| Doctena Afspraken SRL | Belgian law — Enterprise Court of Brussels | Français · Nederlands |
| Doctena Netherlands BV | Dutch law | Nederlands |
| Doctena Germany GmbH | German law | Deutsch |
| Doctena Austria GmbH | Austrian law | Deutsch |
| Doctena Switzerland GmbH | Swiss law — Commercial Court of Zürich | Français · Deutsch |
Choice of law and forum
The practitioner terms select the law and the competent forum of the country of the contracting entity. The patient terms reserve mandatory consumer-protection rules of the patient's habitual residence. These rules cannot be derogated from by contract.
Disputes are first raised with us so we can try to resolve them directly. Failing resolution, parties may turn to the courts of the contracting entity's country, subject to any consumer-protection forum rule.
How we change terms
Material changes to the patient terms are announced in the Doctena patient surfaces, and the updated text is republished here. Material changes to the practitioner terms are notified to practitioners by email at least 30 days before they take effect, except where a regulatory change requires an earlier amendment, in which case we notify as soon as practicable.
For the countersigned contract bundle (T&C + DPA) for a specific country, email privacy@doctena.com.